Data Processing Addendum (DPA)

Contractual terms governing processing of customer personal data when Twino AI acts as processor.

Purpose

The DPA defines processing instructions, confidentiality, security controls, and data subject support obligations.

Processor Obligations

Process data only on documented instructions.

Apply technical and organizational safeguards aligned with risk profile.

Assist controllers with lawful rights and incident response duties.

Subprocessors

Approved subprocessors are listed on the Subprocessors page and reviewed periodically.

Execution

Request DPA execution at legal@twinoai.com.

Last updated: March 4, 2026